Frequently Asked Questions 🤔
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What is the business model?
As it is a small studio (just me), we’re using Printiful as our drop-ship-printing vendor who take care of: printing designs on products, fulfillment, and shipping to you! Currently there is no stock on hand or in any physical locations (for now).
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How much is shipping?
For Canada + USA orders, we have applied a flat rate shipping of $10.95 CAD for each order + an additional $3 CAD per item (what Printiful charges).
International orders are set to $18 CAD flat rate + an additional $5 CAD per item.
This pre-set shipping acts as a buffer, as Printiful shipping costs change depending on: location; type of product being ordered; number of items, etc. -
What if I want to make a return, or there are issue with my order?
The default return address for orders is the Printiful facility. For support, reach out to support@printful.com.
We can work with you/Printiful to help resolve anything that may come up by emailing anethicalmale@gmail.com. -
How long will it take for my order to arrive?
It depends on the type of product being ordered (some ship quicker than others), but within Canada, expect between 5-30 business days.
EX:
Sweaters = 8-30 business days.
Posters = 5-15 business days.
Shirts = 13-21 business days. -
How do I know how much of my order is going to Rainbow Railroad?
Amounts to be donated to Canadian organization Rainbow Railroad will be calculated quarterly, and 50% of profits from each order will be donated.
EX: Single Medium Pullover Hoodie priced at $65 CAD = $12.40 CAD of that purchase will be donated.